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Message from the Chairman


Air Chief Marshal Treetod Sonjance
Vice Chairman
Acting Chairman of the Board of Directors

In 2017, THAI entered the third stage of its Transformation Plan “Sustainable Growth” comprising six key strategies: profitable and competitive advantage route development and aircraft type simplification strategy, competitive capability increase and revenue generating strategy, excellent service ring building strategy, competitive cost and efficient operation strategy, corporate culture building to sustainability and human resources development to excellence strategy, and portfolio management and new business development for sustainability strategy.

This year, THAI carried out several significant activities. For example, Thai Smile coordinated with THAI to merge their aviation base at Suvarnabhumi Airport to facilitate flight connections and accommodate the expansion of new overseas routes. THAI also increased its fleet efficiency by taking delivery of 5 Airbus A350 XWB and 2 Boeing 787 Dreamliner, the world’s latest aircraft powered by cutting-edge technologies with innovations and cabin designs featuring convenience. In addition, THAI developed a flight attendant training course for the new aircraft by embracing the Competency Base Training and Customer Experience Management and fostering flight attendants’ pride in being part of the enhancement of THAI’s competitiveness in the global arena. As such, THAI received a number of global service excellence awards including the World’s Best Economy Class for being the most improved airline from Skytrax. Moreover, THAI was awarded the Best South-East Asian Airline for the 10th executive year from TTG Travel Awards 2017 and the Most Influential Thai Company in Belgium and Luxembourg from the Belgian-Luxembourg/Thai Chamber of Commerce.

Furthermore, THAI conducted a feasibility study for the investment in TG MRO Campus at U-Tapao International Airport to create future revenue generating opportunities. The investment project, which was integral to the Eastern Economic Corridor Development Plan, marked THAI’s important phenomenon to transform U-Tapao International Airport to become the aircraft maintenance and air cargo and logistics center which was wellequipped with innovations and cutting-edge digital technologies in accordance with global quality standards.

On behalf of THAI’s Board of Directors, Management and staff, I can assure you that we will make all of our heartfelt efforts to uphold good corporate governance principles while ensuring transparency and fairness in conjunction with global service excellence. In the previous year, THAI received “1st Honorable Mention Corporate Transparency Award” (Integrity Culture) from the National Anti-Corruption Commission (NACC). Moreover, Mrs. Usanee Sangsingkeo, Acting President, was recognized as “Transport Role Model” for the year 2017 for being the official of the Ministry of Transport who performed duties with integrity and transparency under the National Anti-Corruption Strategy Steering Project. Such award and recognition can best demonstrate that THAI is more than ready to become the well-managed airline and steer itself back to the leading position with the pride of all Thais as Thailand’s national airline.


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